It is critical that you please keep your contact details up to date, so that you keep informed of the latest news and updates, and where you have purchased tickets that will be delivered by mail, you must keep your Delivery Address current.
To update your contact details:
To login to the secure Members Area you will need your Username and Password. Your Password must contain at least 1 numerical digit, alphabetic characters and be between 6 and 16 characters in total.
If you have forgotten your Password:
If when you enter your Username, a message displays that says, “That username doesn't exist, please try another one”, you will need to try again with a different Username or register as a new Member. To do so, simply click on the "Sign Up" button.
At any time, click on the “My Details” button and update your personal contact details if required.
To login to the secure Members Area you will need your Username and Password. Your Username is either an email address or a name of at least 6 characters (made up of alphabetic characters and at least one number), without any spaces or symbols.
If you have forgotten your Username:
If when you enter your email address, a message displays that says, "That email address doesn't exist in our database, please try a different one", you will need to enter a different email address. If you discover you have not registered before, you can register as a new Member by simply clicking on the "Sign Up Today!" or "Join Us Now!" button.
General Admission Print-At-Home E-tickets are available to download from your secure Members Area. The tickets will be stored and remain safe and secure for the life of the ticket therefore there is no rush to download.
To name your E-ticket(s), login to your Members Area, then:
Once you have named your E-tickets, you download and print them by either:
To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from - www.adobe.com/products/acrobat/readstep.html
Print your Print-At-Home E-tickets using a minimum 300dpi resolution printer to ensure that the barcode prints properly. They can be printed in black and white, or colour, on standard A4 paper. Once printed, please read the terms and conditions.
If you have purchased more than one Print-At-Home E-ticket, you will need to name the tickets you purchased for the other patrons that will accompany you.
On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate.
Make sure that each person you have bought the tickets for has their own ticket when attending the event.
The E-ticket bearer will be asked to show proof of identification at the gate of the venue to gain entry. Security staff will check that the name on the ticket matches the ID of the person using the ticket to gain entry to the event.
Do not give copies of your E-ticket to others.
Treat an E-ticket like cash.
If you have been unable to find what you need in the Frequently-Asked-Questions section, and need further help, please complete an online help request by clicking the Contact tab on the website tool bar.